FAQs

It Depends on the type of Gift Card and level of the customer in our Loyalty Program, However, the maximum expiry period is 30 days.

Redeeming a gift card is a straightforward process. During the checkout
process, there will be an option to enter your gift card code. Simply input the
unique code found on your gift card, and the corresponding value will be
applied to your total purchase

We stand behind the quality of our products and offer a 14 day warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.“Please check out our return and refund policies”

While our warranty is comprehensive, there are certain situations not
covered. The warranty does not extend to damages caused by misuse, accidents,
modifications, or unauthorized repairs.“Please check out our return and refund policies”

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly

• We offer a variety of shipping options to cater to
  different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster
  delivery option at an additional cost.
• However, in case your desired Item was in a storage of ours outside your country, delivery times will be according to how far is that storage from you.
• Our obligation remains to acquire your desires even if we will provide your desires from a storage across the Globe.
• Maximum shipping time frame is 30 days after processing order.

“Please check out our shipping policies”

• The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
• shipping can be free for all depending on purchases volume and/or our active promos

“Please check out our shipping policies”

• We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
• please note that orders are processed quickly to ensure prompt delivery, Hence, processed orders can only be cancelled.
• In case you need to modify your order after processing it’s much faster to send us a cancelation request after you make another order; However, in some cases our support team will assist you in modification if it was applicable.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package

• We offer a variety of convenient payment methods to make your shopping experience seamless.
• Accepted payment methods include major Gateways & credit cards.

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 14 days of receiving it for a full refund depending on Eligibility Requirements. “Please check out our return and refund policies”

Initiating a return is simple.

submit your return request to our customer services via email (subject: return/refund), or via whatsapp, or via chat bubble on the website;

your request should include a picture of the item in case of your eligibility for
free return shipping & restocking. “Please checkout our return and refund policies”

• Most probably YES, return shipping fees & restocking fees are the responsibility of the customer.
• However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.
• We recommend using our provided prepaid shipping label for hassle-free returns.

“Please check out our return and refund policies”